Ian manages Creato's west coast office, located in San Diego. This follows a successful career in healthcare management that included long-term employment with Voluntary Hospitals of America, Kaiser Permanente, and McKesson. His last corporate role at McKesson was as Director of International Business Operations where he worked extensively in Europe, the Middle East and Australia. Ian was one of the original founders of Creato and opened its Phoenix Arizona office in 1998.
In his current capacity Ian oversees Creato's large engagements and directs company resources to ensure the success of Creato clients. Over the years this has included assignments at Pfizer, United Healthcare, Harbor-UCLA Medical Center, Blood Systems Laboratories, and Adventist Health System, among others.
Ian is also responsible for raising Creato's visibility on the national stage and is recognized as an author and public speaker on issues related to healthcare performance improvement. He has served on the faculty of the American College of Healthcare Executives (ACHE) for over 10 years, and recently received their Distinguished Service Award for his years of voluntary service. Ian currently conducts two-day programs on Lean and Six Sigma at regional seminars on behalf of ACHE all over the U.S.
He has published multiple pieces for the Journal of Healthcare Management, Managed Healthcare Executives, Becker's Hospital Review, and many other professional journals. In his speaking and writing, Ian always takes time to recognize the work of Creato clients, assisting them to achieve national recognition for their work in performance improvement.
Ian is board certified in healthcare management from the ACHE, and holds a Master's degree in healthcare management from the University of Michigan. He is also a certified Six Sigma black belt. In 2011, Ian was recognized by The San Diego Business Journal as one of the region's most accomplished "Health Care Champions."
Ms. Davis brings 23 years of healthcare experience to Creato, with specialized expertise in quality improvement methodologies, continuum of care integration, program design and project management. Her professional career began in clinical and laboratory research environments at Henry Ford Health System in Detroit, MI. Her publications in these areas focus on improvements in the treatment of insomnia and care and services for geriatric populations. Also known for its cutting edge application of process improvement techniques founded by Edward Deming, Ms. Davis served in variety of quality teaching, grant management and administrative leadership roles within the Center for Health System Studies and Quality Divisions. She brings managed care experience to Creato after having served as the Research and Development Manager for Mercy Health Plans in Farmington Hills, MI and Regional Vice President for Magellan Behavioral Health's Pacific Region. She also served as an Executive and Operations Director for on behalf of InktelDirect Marketing Services and in coordination with Affiliated Computer Services (ACS). In this role, she led the State of Georgia's redesign of its healthcare program, including facility, technology, processes & procedures, program and staff development. Ms. Davis continues to consult with these organizations and others regarding major organizational transitions, such as moving of service centers across the country, combining of services into single centers, implementation of new client accounts, accreditation/compliance, feasibility analysis and member/patient safety.
As a Master Black Belt and Lean Master, Ms. Davis has more recently conducted Six Sigma and Lean projects primarily in state and privately owned hospital environments. Her areas of focus include but aren't limited to inpatient & outpatient specialty clinics, pharmacy, surgical departments, inpatient floors, blood banking, intensive care, emergency, medical record, patient intake, housekeeping and room service delivery. Given her expertise in cross-functional analysis and the continuum of care, Ms. Davis specializes in the design of innovative programs, departments and teams to enhance patient family, patient, employee and physician experiences. She also teaches Six Sigma, Lean, Rapid Action Planning and Executive Development courses within these organizations as well as the American Society for Quality (ASQ). She coaches hundreds of students seeking quality certification in a variety of healthcare environments and at all levels of professionalism.
Ms. Davis received her undergraduate degree in psychology and mathematics from Michigan State University and studied graduate level biostatistics at the University of Michigan and University of California at Berkley. In addition to quality improvement credentials, she is a certified trainer through Peak Potentials and continues to study project management, leadership and public speaking with Robert Kiyosaki. She is a member of the International Society of Six Sigma Professionals (ISSSP) and the ASC.
John Delmatoff is a seasoned business executive who has garnered a national reputation for highly innovative and creative problem-solving and he has made a significant contribution to the growth and success of a number of health care organizations across the country for over 40 years.
In his past life, as Chief Executive Officer of First Strategic Group, a publicly-held national health care consulting firm, John's health care experience included consulting directly with health care CEO's and senior executives in the development of their sales, marketing, and business plans. John also served as Director with National Health Enhancement Systems, a world leader in the field of health information technology.
Today, working as an Associate Partner with Creato, John brings a high level of expertise in delivering Emotional Intelligence training and Leadership and Communication Skills training to a growing number of Creato's healthcare clients. He has also developed and delivers several innovative and value-added programs for both Lean and Six Sigma leaders and teams.
In addition, John has reached beyond health care and, as an executive coach with a wide range of client relationships across many different industries, has focused on helping senior executives develop their leadership and interpersonal skills, become more personally effective and building strong management teams. As an Executive Coach and Certified Professional Behavioral Analyst for the past 20 years, John is currently the principal at Pathfinder Executive Coaching where he coaches senior and mid-level corporate executives in a broad range of organizations in the US, Europe and Australia.
Wendy Novicoff is a certified Six Sigma Master Black Belt. She is an Associate Professor in the Departments of Public Health Sciences and Orthopaedic Surgery in the University of Virginia (UVA) School of Medicine. She teaches quality and performance improvement methodologies to medical students, residents, and fellows in the School of Medicine, including the Masters of Public Health program. She also directs research and quality projects for students within Orthopaedic Surgery and perioperative services. She has led more than 50 projects in perioperative services, including projects on improving throughput, increasing on-time starts, decreasing turnover time, and decreasing supply costs.
As a member of the first group of trained Black Belts at UVA, Dr. Novicoff has participated in several waves of projects at the UVA Health System, and she was part of the first group of Healthcare Master Black Belts trained by GE Medical Systems in 2002. In addition, she has technical expertise in team building and facilitation, project management, and organizational behavior change. Her project work has encompassed most areas of healthcare systems and processes, including billing, scheduling, throughput, staffing effectiveness, and data quality, and she has employed both the DMAIC, DFSS, and Lean methodologies.
Dr. Novicoff received her undergraduate degree from Duke University and her graduate degrees from the University of Virginia, and she has continued work on her research interests in health services research, outcomes evaluation, and hospital/health system data quality and integrity. Wendy has presented at national conferences for several organizations, including the International Society of Six Sigma Professionals (ISSSP), the University Health System Consortium (UHC), the International Quality and Productivity Centre (IQPC), the American College of Healthcare Executives (ACHE) and the American Evaluation Association.
Thomas Dunn is a certified Six Sigma Master Black Belt. He has led in 39 companywide deployments, participated in over 17,000 process improvement projects and has taught hundreds of students how to effectively improve their business processes.
Thomas began his career as a Manufacturing Engineer. In this role he continually focused on improving quality, delivery, and cost while performing 5S, KAIZEN, and LEAN events. In the 1990's Thomas increased his capabilities as a process improvement expert by obtaining a Taguchi certification and a Six Sigma Green, Black, and Master Black Belt certification. Through this journey Thomas has become a seasoned high volume problem solver and has acquired a deep understanding of the struggles Champions and Practitioners are faced with every day.
Based on what he has learned over the 32 years spent improving processes, Thomas led in the design and development of the COMPASS Quality Management System. COMPASS QMS has been a significant and differentiating example of the level of service Creato provides to its customers.
Brad is a statistics-centric process-improvement Executive, with over 30 years' experience, and 14 years focused on Life Sciences, having a track record of implementing self-sustaining improvement foundations while mobilizing Leaders and Teams on Systems and Processes quantitatively validating and improving the critical few variables impacting their metrics. He was certified as a Six Sigma Master Black Belt while with GE Healthcare in 1998.
Brad has experience building and implementing continuous improvement systems in numerous companies, both as a Director and a Consultant. His Life Sciences experience includes: 2 years as Director of Performance Improvement leading the Fontana, Riverside, San Diego and Woodland Hills CA Medical Centers, 1 year as Managing Consultant of Operational Excellence at Cymetrix Healthcare Revenue Consulting, 3 years Master Black Belt at GE Healthcare, 6 years as Statistical Methods and Validation Manager at Sanofi Aventis Pharmaceutical, and 2 years as a Consultant to Novartis Pharmaceutical and Alere Medical Device.
While at Kaiser Permanente, Brad: 1) Designed Hospital Improvement Systems enabling oversight of key business and clinical metrics thereby dictating improvement projects supported by the improvement advisors he coached, 2) Mentored 27 improvement team advisors and medical center Leadership focused on: patient experience, quality of care, and the efficiency of service, 3) Designed monitoring plans for Clinical Strategic Goals, Patient Health Information Breaches, and Sepsis, and 4) Trained 30 Physicians in the utilization of the Model for Improvement which has PDSA as its foundation.
Brad's foundation for improvement is a metrics focused approach common regardless of the methodology needed for the problem. Methodologies Brad utilizes include: The Model for Improvement, Six Sigma DMAIC, Design for Six Sigma (DFSS), PDSA, Lean, and Capability Maturity Model Integration (CMMI). Analytical skills are inherent to Brad who provides keen attention to detail in work executed or mentored. Continuous improvement when paired with process knowledge, theories, sustainability, and the institutionalization of the wins provide ever increasing business results. No matter what the opportunity the beginnings are fundamental questions needing answers. Leaders want answers that are impactful tomorrow as well as today.
Brad's ability to lead begins with listening and continues with arming people with the tools they need while working to remove barriers and strengthening relationships. Any leader can tell how and what, but Brad believes leading is having people wanting to follow you as opposed to having to follow. It is this type of culture he likes to create. He genuinely cares about people and it shows. He is not prescriptive in how work should be done with the exception being the need to apply a proven methodology along with rationale on why the chosen methodology is the right fit for the problem. Evidence of effort, planning, prioritizing, and re-prioritizing are key characteristics he likes to see in people.
Brad has a BS in Business and a MS in Applied Statistics with a minor in Operations Research from Bowling Green State University. His passion has always been in leveraging his skillset either internally or externally as a consultant in driving improvement with companies. He continues to do this with his consulting in the Life Sciences space as well his development and delivery of online self-paced training in areas such as innovation and experimentation.
Jonathon Andell guides organizations toward world-class quality by expertly applying and integrating the philosophies and tools of Lean, Six Sigma, and the Baldrige criteria. A broad base of consulting skills includes: development and administration of training classes, coaching problem solvers and executives, statistical and analytical problem solving, facilitation and team building, executive consulting, organizational development, and project management.
After a distinguished career in manufacturing quality Jonathon became a consultant in 1998, serving clients in construction, design, healthcare, manufacturing, service, and software. For the last three years he has been in the employ of Verizon as a Master Black Belt coach.
He has consulted extensively with the healthcare industry starting in 2003, working with hospital, laboratory, blood bank, pharmaceutical, and software organizations. He has facilitated complete redesign of a hospital's internal supply chain, refocused a blood banking firm's use of quality data, and garnered rave reviews training hundreds in Lean and Six Sigma.
He is renowned for being technically rigorous yet down-to-earth. He has distinguished himself among highly qualified consultants, including selection to conduct train-the-trainer sessions for established Master Black Belts. At the same time, his approach and easy-going style makes Six Sigma methodologies readily accessible to senior executives and hourly workers alike.
Jonathon was among the first group of people officially recognized as Six Sigma Black Belts by Motorola University. He has published and presented extensively on quality applications in healthcare, environmental protection, statistical topics, and quality management.
Jonathon holds BS and MS degrees in Metallurgical Engineering from Purdue and Penn State, respectively. He is a Fellow of the American Society for Quality (ASQ), and a Member of The Institute for Electrical and Electronic Engineers (IEEE).
He has chaired Arizona's "Student Total Quality Management Event", and currently is Vice President on the Board of Directors of a local Community Center. An avid amateur musician, he sang with The Cleveland Orchestra Chorus in several recordings and in concert at Carnegie Hall.
Nishat is a Business excellence professional with 25+ years experience in problem solving and process improvement in medical device manufacturing, healthcare, computer hardware, software engineering, system availability, customer service, manufacturing, supply chain and spare parts logistics. He served as engineering manager and director at Siemens, DEC/HP, Sun, Kaiser, Abbott and others. He is a leader committed to customer focus, cross-functional team dynamics, using superior analytics, root cause and problem solving skills to handle simultaneous objectives. He is proficient in process design, value stream improvement, program management (PMP) and change management. Nishat offers 25 years of experience in defining, leading and mentoring projects focused on process design and sustainable improvements at various levels of organizations.
While at Kaiser Permanente, Nishat helped roll out an improvement program, built the improvement institute from the ground up as a faculty member, trained hundreds of improvement advisors, and mentored numerous improvement projects to reduce mortality and morbidity by up to 90%. While at Abbott, Nishat integrated Lean Six Sigma as part of the CAPA (corrective and preventive action) process to increase quality & FDA Compliance. He also improved service efficiency by reducing inventory, and optimized supply chain by effective management of non-compliant materials.
Nishat is a certified Lean Six Sigma Master Black Belt and has a bachelor's degree in Electrical Engineering and a Master's degree in Industrial Engineering, and a track record of achieving enterprise objectives by cascading metrics and balance scorecards at different levels.