Ian is the President & CEO of Creato Performance Solutions (www.creato.com), a company that supplies leadership development, performance improvement training, and hosted solutions to assist companies in their pursuit of operational excellence. This follows a successful career in management that included long-term employment with Voluntary Hospitals of America, Kaiser Permanente, and McKesson. His last corporate role at McKesson was as Director of International Business Operations where he worked extensively in Europe, the Middle East and Australia, including work with the National Health Service of the United Kingdom to establish a national nurse advice line. Ian left McKesson in 1998 to establish Creato.
In addition to leading the execution of Creato’s strategic vision, Ian is responsible for raising the company’s visibility on the national stage, and is recognized as an author and public speaker on issues related to performance improvement. He has served on the faculty of the American College of Healthcare Executives (ACHE) for over 20 years, and recently received their Distinguished Service Award, the highest level of recognition they confer for voluntary service. Ian currently conducts two-day programs on Lean and Six Sigma at regional seminars on behalf of ACHE all over the world, most recently in UAE and the Kingdom of Saudi Arabia.
He has over 50 published articles to his credit and is currently a monthly columnist for Quality Magazine. In his speaking and writing, Ian always takes time to recognize the work of Creato clients, assisting them to achieve national recognition for their work in performance improvement.
In addition to his writing, Ian is a sought-after keynote speaker for national events and has presided over audiences as a speaker for ACHE, ASQ, AHA, HFMA and a multitude of niche conferences and state-level organizations. His sessions are routinely recognized for being practical, inspirational, and thought-provoking.
Ian is board certified in healthcare management from the ACHE, and holds a Master’s degree in healthcare management from the University of Michigan. He is also a certified Six Sigma black belt. In 2011, Ian was recognized by The San Diego Business Journal as one of the region’s most accomplished “Health Care Champions.”
Ms. Davis brings 23 years of healthcare experience to Creato, with specialized expertise in quality improvement methodologies, continuum of care integration, program design and project management. Her professional career began in clinical and laboratory research environments at Henry Ford Health System in Detroit, MI. Her publications in these areas focus on improvements in the treatment of insomnia and care and services for geriatric populations. Also known for its cutting edge application of process improvement techniques founded by Edward Deming, Ms. Davis served in variety of quality teaching, grant management and administrative leadership roles within the Center for Health System Studies and Quality Divisions. She brings managed care experience to Creato after having served as the Research and Development Manager for Mercy Health Plans in Farmington Hills, MI and Regional Vice President for Magellan Behavioral Health's Pacific Region. She also served as an Executive and Operations Director for on behalf of InktelDirect Marketing Services and in coordination with Affiliated Computer Services (ACS). In this role, she led the State of Georgia's redesign of its healthcare program, including facility, technology, processes & procedures, program and staff development. Ms. Davis continues to consult with these organizations and others regarding major organizational transitions, such as moving of service centers across the country, combining of services into single centers, implementation of new client accounts, accreditation/compliance, feasibility analysis and member/patient safety.
As a Master Black Belt and Lean Master, Ms. Davis has more recently conducted Six Sigma and Lean projects primarily in state and privately owned hospital environments. Her areas of focus include but aren't limited to inpatient & outpatient specialty clinics, pharmacy, surgical departments, inpatient floors, blood banking, intensive care, emergency, medical record, patient intake, housekeeping and room service delivery. Given her expertise in cross-functional analysis and the continuum of care, Ms. Davis specializes in the design of innovative programs, departments and teams to enhance patient family, patient, employee and physician experiences. She also teaches Six Sigma, Lean, Rapid Action Planning and Executive Development courses within these organizations as well as the American Society for Quality (ASQ). She coaches hundreds of students seeking quality certification in a variety of healthcare environments and at all levels of professionalism.
Ms. Davis received her undergraduate degree in psychology and mathematics from Michigan State University and studied graduate level biostatistics at the University of Michigan and University of California at Berkley. In addition to quality improvement credentials, she is a certified trainer through Peak Potentials and continues to study project management, leadership and public speaking with Robert Kiyosaki. She is a member of the International Society of Six Sigma Professionals (ISSSP) and the ASC.
John Delmatoff is a seasoned business executive who has garnered a national reputation for highly innovative and creative problem-solving and he has made a significant contribution to the growth and success of a number of health care organizations across the country for over 40 years.
In his past life, as Chief Executive Officer of First Strategic Group, a publicly-held national health care consulting firm, John's health care experience included consulting directly with health care CEO's and senior executives in the development of their sales, marketing, and business plans. John also served as Director with National Health Enhancement Systems, a world leader in the field of health information technology.
Today, working as an Associate Partner with Creato, John brings a high level of expertise in delivering Emotional Intelligence training and Leadership and Communication Skills training to a growing number of Creato's healthcare clients. He has also developed and delivers several innovative and value-added programs for both Lean and Six Sigma leaders and teams.
In addition, John has reached beyond health care and, as an executive coach with a wide range of client relationships across many different industries, has focused on helping senior executives develop their leadership and interpersonal skills, become more personally effective and building strong management teams. As an Executive Coach and Certified Professional Behavioral Analyst for the past 20 years, John is currently the principal at Pathfinder Executive Coaching where he coaches senior and mid-level corporate executives in a broad range of organizations in the US, Europe and Australia.
Wendy Novicoff is a certified Six Sigma Master Black Belt. She is an Associate Professor in the Departments of Public Health Sciences and Orthopaedic Surgery in the University of Virginia (UVA) School of Medicine. She teaches quality and performance improvement methodologies to medical students, residents, and fellows in the School of Medicine, including the Masters of Public Health program. She also directs research and quality projects for students within Orthopaedic Surgery and perioperative services. She has led more than 50 projects in perioperative services, including projects on improving throughput, increasing on-time starts, decreasing turnover time, and decreasing supply costs.
As a member of the first group of trained Black Belts at UVA, Dr. Novicoff has participated in several waves of projects at the UVA Health System, and she was part of the first group of Healthcare Master Black Belts trained by GE Medical Systems in 2002. In addition, she has technical expertise in team building and facilitation, project management, and organizational behavior change. Her project work has encompassed most areas of healthcare systems and processes, including billing, scheduling, throughput, staffing effectiveness, and data quality, and she has employed both the DMAIC, DFSS, and Lean methodologies.
Dr. Novicoff received her undergraduate degree from Duke University and her graduate degrees from the University of Virginia, and she has continued work on her research interests in health services research, outcomes evaluation, and hospital/health system data quality and integrity. Wendy has presented at national conferences for several organizations, including the International Society of Six Sigma Professionals (ISSSP), the University Health System Consortium (UHC), the International Quality and Productivity Centre (IQPC), the American College of Healthcare Executives (ACHE) and the American Evaluation Association.
Brad is a statistics-centric process-improvement Executive, with over 30 years' experience, and 14 years focused on Life Sciences, having a track record of implementing self-sustaining improvement foundations while mobilizing Leaders and Teams on Systems and Processes quantitatively validating and improving the critical few variables impacting their metrics. He was certified as a Six Sigma Master Black Belt while with GE Healthcare in 1998.
Brad has experience building and implementing continuous improvement systems in numerous companies, both as a Director and a Consultant. His Life Sciences experience includes: 2 years as Director of Performance Improvement leading the Fontana, Riverside, San Diego and Woodland Hills CA Medical Centers, 1 year as Managing Consultant of Operational Excellence at Cymetrix Healthcare Revenue Consulting, 3 years Master Black Belt at GE Healthcare, 6 years as Statistical Methods and Validation Manager at Sanofi Aventis Pharmaceutical, and 2 years as a Consultant to Novartis Pharmaceutical and Alere Medical Device.
While at Kaiser Permanente, Brad: 1) Designed Hospital Improvement Systems enabling oversight of key business and clinical metrics thereby dictating improvement projects supported by the improvement advisors he coached, 2) Mentored 27 improvement team advisors and medical center Leadership focused on: patient experience, quality of care, and the efficiency of service, 3) Designed monitoring plans for Clinical Strategic Goals, Patient Health Information Breaches, and Sepsis, and 4) Trained 30 Physicians in the utilization of the Model for Improvement which has PDSA as its foundation.
Brad's foundation for improvement is a metrics focused approach common regardless of the methodology needed for the problem. Methodologies Brad utilizes include: The Model for Improvement, Six Sigma DMAIC, Design for Six Sigma (DFSS), PDSA, Lean, and Capability Maturity Model Integration (CMMI). Analytical skills are inherent to Brad who provides keen attention to detail in work executed or mentored. Continuous improvement when paired with process knowledge, theories, sustainability, and the institutionalization of the wins provide ever increasing business results. No matter what the opportunity the beginnings are fundamental questions needing answers. Leaders want answers that are impactful tomorrow as well as today.
Brad's ability to lead begins with listening and continues with arming people with the tools they need while working to remove barriers and strengthening relationships. Any leader can tell how and what, but Brad believes leading is having people wanting to follow you as opposed to having to follow. It is this type of culture he likes to create. He genuinely cares about people and it shows. He is not prescriptive in how work should be done with the exception being the need to apply a proven methodology along with rationale on why the chosen methodology is the right fit for the problem. Evidence of effort, planning, prioritizing, and re-prioritizing are key characteristics he likes to see in people.
Brad has a BS in Business and a MS in Applied Statistics with a minor in Operations Research from Bowling Green State University. His passion has always been in leveraging his skillset either internally or externally as a consultant in driving improvement with companies. He continues to do this with his consulting in the Life Sciences space as well his development and delivery of online self-paced training in areas such as innovation and experimentation.
Jonathon Andell guides organizations toward world-class quality by expertly applying and integrating the philosophies and tools of Lean, Six Sigma, and the Baldrige criteria. A broad base of consulting skills includes: development and administration of training classes, coaching problem solvers and executives, statistical and analytical problem solving, facilitation and team building, executive consulting, organizational development, and project management.
After a distinguished career in manufacturing quality Jonathon became a consultant in 1998, serving clients in construction, design, healthcare, manufacturing, service, and software. For the last three years he has been in the employ of Verizon as a Master Black Belt coach.
He has consulted extensively with the healthcare industry starting in 2003, working with hospital, laboratory, blood bank, pharmaceutical, and software organizations. He has facilitated complete redesign of a hospital's internal supply chain, refocused a blood banking firm's use of quality data, and garnered rave reviews training hundreds in Lean and Six Sigma.
He is renowned for being technically rigorous yet down-to-earth. He has distinguished himself among highly qualified consultants, including selection to conduct train-the-trainer sessions for established Master Black Belts. At the same time, his approach and easy-going style makes Six Sigma methodologies readily accessible to senior executives and hourly workers alike.
Jonathon was among the first group of people officially recognized as Six Sigma Black Belts by Motorola University. He has published and presented extensively on quality applications in healthcare, environmental protection, statistical topics, and quality management.
Jonathon holds BS and MS degrees in Metallurgical Engineering from Purdue and Penn State, respectively. He is a Fellow of the American Society for Quality (ASQ), and a Member of The Institute for Electrical and Electronic Engineers (IEEE).
He has chaired Arizona's "Student Total Quality Management Event", and currently is Vice President on the Board of Directors of a local Community Center. An avid amateur musician, he sang with The Cleveland Orchestra Chorus in several recordings and in concert at Carnegie Hall.
Being passionate about increasing corporate profitability while improving and enhancing customer experience, Neil Beyersdorf has over two decades of continuous improvement management and leadership experience among Fortune 100 companies from multiple industries including automotive manufacturing, financial services, high tech, utilities, and the Department of Defense. As a certified Lean Six Sigma Master Black Belt, Neil has trained and coached hundreds across all organizational levels in DMAIC (Define, Measure, Analyze, Improve, Control), the Lean Six Methodology, to create and enhance organization’s culture of continuous improvement. As a certified Change Management Practitioner, Neil leverages, ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement), Prosci’s Change Management Methodology, to inform and influence executive leadership and to empower and transition senior management thru organizational change. His focus of expertise is strategic planning, journey mapping, and buildout of the architecture and framework of continuous improvement deployments, business transformations, and organizational change management initiatives with executive leadership and facilitating and coaching continuous improvement projects with senior management and product/process improvement teams.
Over the last decade, Neil has overseen multiple continuous improvement deployments and organizational change management initiatives. His most recent initiative was with the United States Naval Special Warfare Command. With the SEAL Basic and Advanced Training Commands, based on the west coast in Coronado, CA and in the east coast in Virginia Beach, VA, the United States Naval Special Warfare Command employs over 10,000 military and civilians. Reporting to the admiral quarterly and to the commanding officers of each coast on a monthly basis, the objective of the initiative was to establish the infrastructure of a fully staffed Knowledge Management Office with the capabilities to implement innovative solutions to continuous improvement opportunities. The initiative resulted in an estimated annual savings of $4 million in operational costs through increased efficiencies and improved processes achieved by the training and coaching of the Lean Six Sigma Methodology. Innovative solutions included the implementation of a student management system to track the career of a SEAL from recruitment to end of service and to gather data for business intelligence for predictive analytics and the implementation of a learning management system to enhance and improve the efficiency of SEAL training.
Another successful initiative of Neil’s was enterprise-wide business transformation, organizational change management, and business process management initiative with a subsidiary of McGraw Hill Financial, J.D. Power and Associates. Headquartered at the time in Westlake Village, CA, J.D. Power and Associates employs over 800 located in the United States, Germany, and China. Reporting to executive leadership at McGraw Hill Financial monthly, and J.D. Power and Associates weekly, the objective of the initiative was to aggressively build and enhance the company's survey data, analytics, and customer insights, to insource the programming of the digital surveys, and to transform operational quality and productivity of the product portfolio through the implementation of new production and operations management technology. The initiative resulted in an estimated annual savings of $9 million by insourcing the programming of the surveys and in operational costs through increased efficiencies of improved processes achieved by the training and coaching of the Lean Six Sigma Methodology. To enhance operations, an innovative solution implemented was a project management tracking system for reporting project status and project metrics.
As a VP of Business Re-engineering at Countrywide Financial Corporation, Neil also has M&A experience with the merger Bank of America and Countrywide Financial Corporation. Headquartered in Calabasas, CA, the newly formed Bank of America Home Loans and Insurance organization employs over 200,000 with consolidate revenue of $91 billion (2018). Neil was a lead for corporate risk, finance, and accounting functional streams during the assessment, transition, and business as usual phases leveraging the Lean Six Sigma and Prosci’s organizational change management methodologies. Post-merger, now as a VP of Quality and Productivity at Bank of America, he established and maintained a “war room” utilized to visually display both current state and future state end-to-end mortgage processes and to conduct project reviews with senior management and executive leadership. Reporting monthly to executive leadership and weekly to senior management, Neil led the current state assessment of the end-to-end mortgage and loan origination process to identify business as usual process owners, IT systems, and Lean Six Sigma projects prioritized based on potential cost benefits. His efforts resulted in the implementation of business process management web-based software platform for process documentation, process performance metrics, and process control plans.
Neil earned a Bachelor of Science in Mechanical Engineering and a Master of Science in Engineering Science from Rensselaer Polytechnic Institute in Troy, NY. Neil has held engineering and engineering management positions in the auto industry with General Motors where he earned certification as a Lean Six Sigma Black Belt with Six Sigma Academy International. In addition, Neil has held executive leadership positions in business re-engineering and quality and productivity in the financial industry with Bank of America. Neil is a certified Lean Six Sigma Master Black Belt with Corporate Sigma at his own initiative on an assignment with Cisco Systems. His passion is to share his experience and his philosophy to inspire and motivate others to embrace change and to continuously improve. His vision is to be balanced with his professional and personal life and make a great contribution to society globally.
Darren Dolcemascolo is an internationally recognized lecturer, author, and consultant. As Sr. Partner and co-founder of EMS Consulting Group, he specializes in productivity and quality improvement through the application of Lean and Six Sigma strategies in healthcare, manufacturing, office, and other service environments. Some of the clients for whom he has worked include CalOptima, Caterpillar, Farmers Insurance, General Atomics, Genmark Diagnostics, Guild Mortgage, Hologic, Inland Empire Health Plan, Kingston Technology, Laguna Honda Hospital and Rehab Center, Millipore Sigma, OptumCare, Qualcomm, Teledyne Controls, and ViaSat. A Master Black Belt level trainer and facilitator, Mr. Dolcemascolo teaches Lean Manufacturing and Lean Six Sigma workshops and certification programs in Southern California and Lean Six Sigma Green Belt and Black Belt online training programs.
Prior to co-founding EMS Consulting Group in 2003, he had successfully facilitated Lean transformations in the medical, semiconductor, electronics, aerospace, gas turbine, and capital equipment industries as a technical professional, manager, and consultant.
Mr. Dolcemascolo has written the book Improving the Extended Value Stream: Lean for the Entire Supply Chain, published by Productivity Press in April 2006. He has also been published in several manufacturing and quality publications and has spoken at such venues as the Lean Management Solutions Conference, Outsourcing World Summit, Biophex, APICS, and ASQ. Mr. Dolcemascolo has a BS in Industrial Engineering from Columbia University and an MBA with Graduate Honors from San Diego State University.
Nishat is a Business excellence professional with 25+ years experience in problem solving and process improvement in medical device manufacturing, healthcare, computer hardware, software engineering, system availability, customer service, manufacturing, supply chain and spare parts logistics. He served as engineering manager and director at Siemens, DEC/HP, Sun, Kaiser, Abbott and others. He is a leader committed to customer focus, cross-functional team dynamics, using superior analytics, root cause and problem solving skills to handle simultaneous objectives. He is proficient in process design, value stream improvement, program management (PMP) and change management. Nishat offers 25 years of experience in defining, leading and mentoring projects focused on process design and sustainable improvements at various levels of organizations.
While at Kaiser Permanente, Nishat helped roll out an improvement program, built the improvement institute from the ground up as a faculty member, trained hundreds of improvement advisors, and mentored numerous improvement projects to reduce mortality and morbidity by up to 90%. While at Abbott, Nishat integrated Lean Six Sigma as part of the CAPA (corrective and preventive action) process to increase quality & FDA Compliance. He also improved service efficiency by reducing inventory, and optimized supply chain by effective management of non-compliant materials.
Nishat is a certified Lean Six Sigma Master Black Belt and has a bachelor's degree in Electrical Engineering and a Master's degree in Industrial Engineering, and a track record of achieving enterprise objectives by cascading metrics and balance scorecards at different levels.