- Applied Six Sigma to patient throughput in ED
- Time from discharge to inpatient bed reduced by 10%
- Improved ED throughput estimated to improve revenue by $600,000 annually
A thought leader for nearly 20 years, the team at Creato has learned a thing or two about how to launch and sustain effective performance improvement programs. We were one of the first to offer online training in Lean and Six Sigma, the first to blend online and onsite training, and the first to establish an empirically-driven method for identifying the best candidates for PI training. Our flagship product, the COMPASS® Quality Management System is in a class by itself! Learn why our products are endorsed by the American Society for Quality, the American College of Healthcare Executives, and chapters of the National Association for Healthcare Quality – and how we are able to offer our clients an astonishing 7:1 return.
Our comprehensive approach delivers outstanding results that can't be found anywhere else in the industry because every engagement is customized to meet the needs of our client.
"There is no 'one-size-fits-all' approach to Change Management"
One of the greatest challenges facing business leaders today is ineffective or impaired communication among personnel at virtually every organizational level. Leaders often enter the workplace with little or no training in interpersonal communications or "soft" skills. Many believe that "hard skills" are what will get them ahead in their careers. But as author Daniel Goleman stated recently:
"The rules for work are changing. We're being judged by a new yard stick: not just how smart we are, or by our training and expertise, but also by how we handle ourselves and each other."
Leaders and senior managers often rely on familiar but not necessarily productive patterns of behavior that they've become comfortable with over the years.
The fact is, many organizational cultures are not characterized by an emotionally intelligent approach to leadership, communication and relationships. It's often left up to the individual employee to "figure it out" and find their own way of getting through it all. Some do, many don't. The organization pays the price in the form of unacceptable turnover, misunderstandings, conflicts, hostile work relationships, and demoralized workers.
Creato addresses this critical challenge by offering essential programs for organizations seeking to deploy a sustainable improvement initiative. See our Featured Resources on this page.
Creato recently reviewed over 150 projects conducted over the past 10 years, and came to a stunning conclusion: On average, we delivered a 7:1 return on investment. Many of our clients recover their total investment costs from their very first project.
How did we achieve this stunning success? By combining the 3 essential ingredients to sustainable improvement capability: emotionally intelligent ledership, improvement training, and technical infrastructure to give your efforts scale. Its a formula we've perfected after nearly two decades of research into the requirements for organizational improvement.
We want you to have the same success. We're offering a free assessment of your capabilities to achieve sustainable improvement capability. Contact us at the link provided below.
"Our experience with Creato has been very positive. It's been great to see the projects come together. I was amazed at how well prepared and already knowledgeable the students were so early in to the engagement. Tiffany does a wonderful job with feedback. I like how she gives praise but asks the hard questions too. She has been a good fit for this team. I feel we are moving along perfectly!"
Vice President, Administration
"During the past year, Creato has helped us to create new processes linked to significant IT initiatives, including EMR, Centralized Scheduling, Materials Management system replacement, Pharmacy system and barcode implementation."
Chief Operating Officer
St. Joseph's Community Hospital
West Bend, WI
"The benefit of working with Creato was not just the result, which was impressive, but that we could anticipate the results from the power of statistical models long before we asked the laboratory to change in any way."
Jerry Kolins, MD FACHE,
Palomar Pomerado Health Laboratory Services
Holy Family Memorial has been recognized by the AHA and many other organizations for its Improvement and Innovation processes, and the foundation they form for our Reform Roadmap, which is cited on the AHA's Great Boards website. Creato has been a great partner in helping HFM integrate LEAN and Six Sigma into our culture. Staff, physicians and leaders are fully engaged. With Creato, HFM is truly "reform ready!"
President & CEO
Holy Family Memorial
We had a list of what the staff and physicians said they needed; but we knew we didn't have either the space or the money to do it all. We needed a way to reach consensus on our priorities. The best way to do that was to bring the Six Sigma process into our design process. The end result was that we used evidence to achieve consensus on our priorities for the design. Creato was a great partner!
Vice President of Facilities Management
San Diego, CA