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About Us

At Creato we believe leaders should have all the tools they need to excel in their mission

A thought leader for nearly 20 years, the team at Creato has learned a thing or two about how to launch and sustain effective performance improvement programs. We were one of the first to offer online training in Lean and Six Sigma, the first to blend online and onsite training, and the first to establish an empirically-driven method for identifying the best candidates for PI training. Our flagship product, the COMPASS® Quality Management System is in a class by itself! Learn why our products are endorsed by the American Society for Quality, the American College of Healthcare Executives, and chapters of the National Association for Healthcare Quality – and how we are able to offer our clients an astonishing 7:1 return.

Our comprehensive approach delivers outstanding results that can't be found anywhere else in the industry because every engagement is customized to meet the needs of our client.

Read about "The Creato Story"

Lead

“There is no ‘one-size-fits-all’ approach to Change Management

One of the greatest challenges facing business leaders today is ineffective or impaired communication among personnel at virtually every organizational level. Leaders often enter the workplace with little or no training in interpersonal communications or "soft" skills. Many believe that "hard skills" are what will get them ahead in their careers. But as author Daniel Goleman stated recently:

"The rules for work are changing. We're being judged by a new yard stick: not just how smart we are, or by our training and expertise, but also by how we handle ourselves and each other."

Leaders and senior managers often rely on familiar but not necessarily productive patterns of behavior that they've become comfortable with over the years.

The fact is, many organizational cultures are not characterized by an emotionally intelligent approach to leadership, communication and relationships. It's often left up to the individual employee to “figure it out” and find their own way of getting through it all. Some do, many don't. The organization pays the price in the form of unacceptable turnover, misunderstandings, conflicts, hostile work relationships, and demoralized workers.

Creato addresses this critical challenge by offering essential programs for organizations seeking to deploy a sustainable improvement initiative. See our Featured Resources on this page.

Success Stories
Scottsdale Healthcare
  • Applied Six Sigma to patient throughput in ED
  • Time from discharge to inpatient bed reduced by 10%
  • Improved ED throughput estimated to improve revenue by $600,000 annually
Palomar Health
  • Applied Six Sigma to reduce lab time
  • Performance Improved 25%
  • Variation reduced 50%
Banner Health
  • Applied Six Sigma to improving collections
  • Design for Experiments (DOE) applied to process improvement
  • Over 100% improvement in onsite collections

Deploy

1 VIDEO 3 MINUTES 6 SIGMA 7:1 ROI
Getting Started with Performance Improvement
PI Today

An introductory course for C-level executives to assist in understanding the range of performance improvement methods available today.

Project Selection Support

For organizations ready to get started, our Creato facilitators will help you prioritize projects, establish relative merits of each project, and begin the important work of obtaining breakthrough improvement.

Project Management

Creato will deploy consultants with 20+ years of experience and fully certified in Lean and Six Sigma to help you wrestle the most challenging problems to the ground.

COMPASS® Project Management Platform

COMPASS is a cloud-based project management platform that provides a ready infrastructure to support your Performance Improvement (PI), Lean, and Six Sigma deployments. It links your balanced scorecard to your PI projects and provides practical tools and tutorials in a single package. COMPASS is designed to help provide strategic alignment of your projects, organize and track on-going progress and provide sophisticated monitoring and reporting

Quick Wins
Rapid Action Planning

A no nonsense, rapid problem-solving method that provides for an organized and effective response to nearly any departmental or cross-functional performance problem. Based on the successful GE method known as "WorkOut."

Deploying High Impact Improvement Methods
Building Strong Lean & Six Sigma Teams

Find out how to better choose people to enter the rigorous Lean or Six Sigma training curriculum to achieve a greater likelihood of success.

Executive Training

Brief your organization's entire C-suite on the details of its journey to operational excellence.

Champion Training

Bring the entire management team on board for its journey to organizational excellence.

Candidate Assessment & Support

The work of performance improvement is not for everybody. Creato has developed a proprietary, empirical method for identifying the best candidates for training. This saves time and money and creates a common purpose among participants that allows everyone to work at peak levels of performance.

Lean

Eradicate waste through this popular method used by nearly all service industries today. Drive greater economies, throughput and customer satisfaction by streamlining processes at all levels.

Six Sigma

Tackle the most difficult of all performance improvement problems with the most robust performance improvement method known to industry. Yellow, Green, and Black belt Training offered.

Deploying a Performance Improvement Infrastructure
Lean & Six Sigma Deployment

The ultimate in PI Capability. Creato will train and certify your staff in the Lean and Six Sigma methods, working with you to design and deliver a program tailored to your specific needs. Creato staff are qualified to train through the American Society for Quality (ASQ) where other Creato programs are offered.

Creato's Continuous Learning Laboratory

Creato was the first to offer a Lean and Six Sigma curriculum and has since expanded to serve all industries. Today, this robust online application will not only train in the application of these techniques, it will support your staff for their entire journey in performance improvement with tools, templates and an entire statistical decision support tool embedded right there in the program!

COMPASS® Project Management Platform

COMPASS is a cloud-based project management platform that provides a ready infrastructure to support your Performance Improvement (PI), Lean, and Six Sigma deployments. It links your balanced scorecard to your PI projects and provides practical tools and tutorials in a single package. COMPASS is designed to help provide strategic alignment of your projects, organize and track on-going progress and provide sophisticated monitoring and reporting

Advanced Methods
Design for Six Sigma

The traditional Six Sigma method is applied to fix a broken process. Design for Six Sigma (DFSS) is applied where no prior process exists, or performance is so poor that a fresh start is needed. DFSS has been applied to the creation of new processes, the consolidation of fragmented functions (as in centralized scheduling), the buildout and programming of sophisticated new software applications, and to replacement projects leading to entirely new facilities.

COMPASS® Project Management Platform

COMPASS is a cloud-based project management platform that provides a ready infrastructure to support your Performance Improvement (PI), Lean, and Six Sigma deployments. It links your balanced scorecard to your PI projects and provides practical tools and tutorials in a single package. COMPASS is designed to help provide strategic alignment of your projects, organize and track on-going progress and provide sophisticated monitoring and reporting

Train

Creato recently reviewed over 150 projects conducted over the past 10 years, and came to a stunning conclusion: On average, we delivered a 7:1 return on investment. Many of our clients recover their total investment costs from their very first project.

How did we achieve this stunning success? By combining the 3 essential ingredients to sustainable improvement capability: emotionally intelligent ledership, improvement training, and technical infrastructure to give your efforts scale. Its a formula we've perfected after nearly two decades of research into the requirements for organizational improvement.

We want you to have the same success. We're offering a free assessment of your capabilities to achieve sustainable improvement capability. Contact us at the link provided below.

Testimonials

“Our experience with Creato has been very positive. It's been great to see the projects come together. I was amazed at how well prepared and already knowledgeable the students were so early in to the engagement. Tiffany does a wonderful job with feedback. I like how she gives praise but asks the hard questions too. She has been a good fit for this team. I feel we are moving along perfectly!”

Brian Bessent
Vice President, Administration
Hendrick Healthcare
Abilene, TX

"During the past year, Creato has helped us to create new processes linked to significant IT initiatives, including EMR, Centralized Scheduling, Materials Management system replacement, Pharmacy system and barcode implementation."

Barbara Knutzen
Chief Operating Officer
St. Joseph's Community Hospital
West Bend, WI

"The benefit of working with Creato was not just the result, which was impressive, but that we could anticipate the results from the power of statistical models long before we asked the laboratory to change in any way."

Jerry Kolins, MD FACHE,
Medical Director
Palomar Pomerado Health Laboratory Services

Holy Family Memorial has been recognized by the AHA and many other organizations for its Improvement and Innovation processes, and the foundation they form for our Reform Roadmap, which is cited on the AHA's Great Boards website. Creato has been a great partner in helping HFM integrate LEAN and Six Sigma into our culture. Staff, physicians and leaders are fully engaged. With Creato, HFM is truly "reform ready!"

Mark Herzog
President & CEO
Holy Family Memorial
Manitowoc, WI

We had a list of what the staff and physicians said they needed; but we knew we didn't have either the space or the money to do it all. We needed a way to reach consensus on our priorities. The best way to do that was to bring the Six Sigma process into our design process. The end result was that we used evidence to achieve consensus on our priorities for the design. Creato was a great partner!

Pat Nemeth
Vice President of Facilities Management
Sharp Healthcare
San Diego, CA