Articles by Ian R. Lazarus - Creato Performance Solutions

Inspection Software must itself be Inspected Quality Magazine, August 2022
The Three Most Dangerous Words Quality Magazine, May 3, 2021
Cost of Poor Quality Reveals your Hidden Factory Quality Magazine, March 5, 2021
“Paper or Plastic?” Quality Magazine, January 6, 2021
Good to Go Quality Magazine, October 30, 2020
If you torture data long enough, it will confess to anything Quality Magazine, October 1, 2020
How Scalable is your Software? Quality Magazine, August 26, 2020
Why do we tolerate such poor gages? Quality Magazine, August 3, 2020
“That’s Not What I Meant”: Ambiguous operational definitions can lead to real trouble. Quality Magazine, May 1, 2020
“I captured the flag!” Quality Magazine, March 15, 2020
“How you merge says something about you” Quality Magazine, February 8, 2020
“Picture This: Poor Visual Controls Can Do More Harm than Good” Quality Magazine, January 6, 2020
“Why is it (quality) so hard?” Quality Magazine, November 6, 2019
“No Apology Necessary,” Quality Magazine, October 4, 2019
“Investing in quality through project portfolio management” Becker’s Hospital Review, November 2015
Call Centers Find Natural Companion in Lean & Six Sigma.pdf Healthcare Call Center Times, September 2013
“ISO-Style Healthcare: Designed to Keep Patients, Practitioners and Management Safe” Becker’s Hospital Review, September 2013
“The Missing Link in Improvement Capability,” Becker’s Hospital Review, February 2013
“New Rules for Managing Patient Access Demand Creativity, Common Sense…and Call Centers,” Becker’s Hospital Review, May 2012
“Six Sigma, 10 Years on: Was ‘the Promise’ Realized?” Becker’s Hospital Review, April 2012
“Innovation or Stagnation? Crossing the Creativity Gap in Healthcare,” The Journal of Healthcare Management (Vol 56, No. 6), November/December 2011.
“On the Road to Find Out… Transparency and Just Culture Offer Significant Return on Investment,” The Journal of Healthcare Management (Vol 56, No. 4), July/August 2011.
“What will it take? Exploiting Trends in Strategic Planning to Prepare for Reform,” The Journal of Healthcare Management (Vol 56, No. 2), March/April 2011.
“Providers, Payers and IT Suppliers learn it pays to get Lean,” Managed Healthcare Executive (Vol. 16, No.2), February 2006
“Managed Healthcare Annual State of the Industry Report,” Managed Healthcare Executive (Vol.15, No. 10), October 2005
“Managed Healthcare Annual State of the Industry Report,” Managed Healthcare Executive (Vol.14, No. 10), October 2004
“Six Sigma enters the Healthcare Mainstream,” Managed Healthcare Executive (Vol. 14. No. 1), January 2004.
“Six Sigma Raises the Bar,” Managed Healthcare Executive (Vol. 13, No. 1), January 2003.
“Managed Healthcare Annual State of the Industry Report,” Managed Healthcare Executive (Vol. 13, No. 10), October 2003.
“The Promise of Six Sigma (Part Two),” Managed Healthcare Executive (Vol. 12, No.1), January 2002.
“Research Study to Examine Depth of Clinical Automation in Respiratory Care,” Advance for Managers of Respiratory Care, February 2002.
“Charting a course toward an effective EMR strategy and system,” Managed Healthcare Executive (Vol.12, No. 6), June 2002.
“Managed Healthcare Annual State of the Industry Report,” Managed Healthcare Executive (Vol. 12, No. 10), October 2002.
“The Promise of Six Sigma (Part One),” Managed Healthcare Executive (Vol. 11, No.10), October 2001.
“Erasing obstacles to clinical trials,” Pharmaceutical Executive, September 2001.
“Clinical Research Organizations must switch from paper based to all digital trials,” Pharmaceutical Executive, July 2001.
“Department consensus opens the door to E-Health,” Managed Healthcare (Vol. 11, No. 1), January 2001.
“MCOs shoulder the burden; Industry refuses to collapse under mounting pressures,” Managed Healthcare (Vol. 10, No. 10), October 2000.
“The new rules of technology ROI,” Managed Healthcare (Vol. 10, No. 8), August 2000.
“Management, IS and marketing need to team together to form a common vision for the Web,” Managed Healthcare (Vol. 10, No. 3), March 2000.
“Doing well by doing good: International agencies and pharmaceutical manufacturers unite to improve world health,” Managed Healthcare (Vol. 10, No. 4), April 2000.
“Australia pioneers new directions in care management,” Managed Healthcare (Vol. 9, No. 12), December 1999.
“Providing products and services on an international scale,” Managed Healthcare (Vol. 9, No. 6), June 1999.
“Information systems takes managed care into the international market,” Managed Healthcare (Vol. 8, No. 12), December 1998.
“In search of solutions: The United Kingdom looks to U.S. managed care tactics as it enters an era of healthcare reform,” Managed Healthcare (Vol. 8, No. 5), May 1998.
“Putting CRM technology on the line,” Managed Healthcare (Vol. 7, No. 6), July 1997.
“Personal Health Management – With medical call centers as a keystone, personal health management adds value without adding cost,” Managed Healthcare (Vol. 6, No.6), June 1996; (Vol. 6, No. 7), July 1996.
“CRM technology – An effective demand management strategy for providers and plans,” Managed Healthcare (Vol. 5, No. 10), October 1995.
“Combining service marketing and strategic alliances in health care,” Health Care Strategic Management (Vol. 11, No. 11), November 1993.
“Marketing’s fundamental importance won’t diminish in new era of reform,” Modern Healthcare (Vol. 23, No. 20), 17 May 1993.
“Marketing management enhances customer relations,” Healthcare Financial Management (Vol. 46, No. 10), October 1992.
“It’s time to recognize the IS needs of marketing,” Computers in Healthcare, January 1992.
“Teleservices center puts new twist on old concept,” Health Care Strategic Management (Vol. 9, No. 7), July 1991.