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Tool-of-the-Month Club: The Histogram

When it comes to creating a snapshot of process performance that illustrates the “Voice of the Process,” there may be no better tool than the histogram. More than this, the histogram is the starting point for discussions about Capability, a Six Sigma metric. In this session we will share various ways to create the histogram, how to effectively interpret the output, and how to leverage the information contained within it.

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Successful Change Begins With Emotionally Intelligent Leadership

70% of change initiatives fail. Most often, these failures are due to poor performance by leadership.

In this training, we’ll examine why taking an emotionally intelligent approach to leadership can mean the difference between a successful change initiative and one that fails.

Emotionally intelligent leaders are better able to understand how different people adapt to change. These leaders can more effectively address the challenges and issues associated with any change and build greater trust among team members. Greater trust will overcome many of the obstacles associated with change.

You’ll understand that any organizational change is an emotional event. By recognizing what emotions are in play, the emotionally intelligent leader can better manage the change process.

You’ll leave with a greater appreciation of the value of emotionally intelligent leadership and how it can positively impact change at any level in the organization.

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Tool-of-the-Month Club: The IMR Chart

The Individuals and Moving Range Chart is one of the most powerful tools to understand how your process is performing over time. An IMR Chart can reveal shifts, trends, cycles as well as other information necessary to understand how your process is performing. The IMR Chart is an important baselining tool to understand if a process is meeting expectations. It can also help to understand the impact of interventions you may have planned.

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