The CTQ Tree is the foundation of many process improvement methodologies including PDSA, Lean and Six Sigma. In this program we share the tool, illustrate its use, and share case study examples.
Participants will receive a tool from the COMPASS® Quality Management System corresponding with the topic of this program. Each TOTM program is designed to last 45 minutes or less. If you miss this program and view the recording, you may receive the tool by sending your request to info@creato.com.
Complete the entire series and receive an official Certificate of Completion.
Interested to have us train your team? Contact Us
More Videos
Successful Change Begins With Emotionally Intelligent Leadership
70% of change initiatives fail. Most often, these failures are due to poor performance by leadership.
In this training, we’ll examine why taking an emotionally intelligent approach to leadership can mean the difference between a successful change initiative and one that fails.
Emotionally intelligent leaders are better able to understand how different people adapt to change. These leaders can more effectively address the challenges and issues associated with any change and build greater trust among team members. Greater trust will overcome many of the obstacles associated with change.
You’ll understand that any organizational change is an emotional event. By recognizing what emotions are in play, the emotionally intelligent leader can better manage the change process.
You’ll leave with a greater appreciation of the value of emotionally intelligent leadership and how it can positively impact change at any level in the organization.
Tool-of-the-Month Club: The IMR Chart
The Individuals and Moving Range Chart is one of the most powerful tools to understand how your process is performing over time. An IMR Chart can reveal shifts, trends, cycles as well as other information necessary to understand how your process is performing. The IMR Chart is an important baselining tool to understand if a process is meeting expectations. It can also help to understand the impact of interventions you may have planned.