The CTQ Tree is the foundation of many process improvement methodologies including PDSA, Lean and Six Sigma. In this program we share the tool, illustrate its use, and share case study examples.
Participants will receive a tool from the COMPASS® Quality Management System corresponding with the topic of this program. Each TOTM program is designed to last 45 minutes or less. If you miss this program and view the recording, you may receive the tool by sending your request to info@creato.com.
Complete the entire series and receive an official Certificate of Completion.
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More Videos
The Three Secrets to Sustainable Improvement Capability
You’ll learn the results of over 20 years of research that reveal the critical attributes to successful performance improvement programs.
You’ll learn how to:
- Explain the most common reasons why improvement initiatives fail
- Describe the 3 most critical elements for sustainable improvement
- Initiate an approach to fill gaps in your personal or organizational capabilities
Any organization can be great for a day, a month, or even a year. But most agree that “sustainability” is much more elusive. Energize your efforts at improvement with this program that summarizes 20 years of study in performance improvement across industry. We will review findings from a recent study of contemporary practices, discuss the role of Emotional Intelligence in PI, and share the business case for Project Portfolio Management (PPM). Taken together we share the secrets to sustainable improvement capability.
FREE RESOURCE: This training offers various white papers that establish the business case and ROI for Project Portfolio Management. Details shared during training.
The ABC’s of Problem Solving: A3, Basic Tools & Change Management
In this program will explain how problem solving drives transformational change, demystify the “A3“ approach, and introduce simple tools and strategies to take charge of your efforts to drive the change in culture you wish to see in your organization.
Participants will learn:
- How Problem Solving drives Cultural Transformation
- Problem Solving Methodologies Including A3 Approach
- How to Properly Define a Problem, Grasp the Situation, and Avoid Falling into Problem Solving Pitfalls
- Selected Basic Tools for Determine Root Cause Including 5 Why’s, Fishbone, and other tools to support Project Portfolio Management (PPM)
Free Tool Offered: A Fishbone Diagram tool that converts output into a Pareto Chart.