The CTQ Tree is the foundation of many process improvement methodologies including PDSA, Lean and Six Sigma. In this program we share the tool, illustrate its use, and share case study examples.
Participants will receive a tool from the COMPASS® Quality Management System corresponding with the topic of this program. Each TOTM program is designed to last 45 minutes or less. If you miss this program and view the recording, you may receive the tool by sending your request to info@creato.com.
Complete the entire series and receive an official Certificate of Completion.
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Successful Change Begins With Emotionally Intelligent Leadership
70% of change initiatives fail. Most often, these failures are due to poor performance by leadership.
In this training, we’ll examine why taking an emotionally intelligent approach to leadership can mean the difference between a successful change initiative and one that fails.
Emotionally intelligent leaders are better able to understand how different people adapt to change. These leaders can more effectively address the challenges and issues associated with any change and build greater trust among team members. Greater trust will overcome many of the obstacles associated with change.
You’ll understand that any organizational change is an emotional event. By recognizing what emotions are in play, the emotionally intelligent leader can better manage the change process.
You’ll leave with a greater appreciation of the value of emotionally intelligent leadership and how it can positively impact change at any level in the organization.
Tool-of-the-Month Club: Fishbone & 5-Why’s Analysis
The Fishbone is a powerful tool for revealing root causes, and putting them into logical categories for purposes of further study. The Fishbone is a powerful analytical tool and great for brainstorming sessions. Even if you feel you understand the fundamentals of the Fishbone, this program will demonstrate how to take this tool to the next level! Ever considered transforming a Fishbone into a Pareto Chart? We’ll show you how!
The 5 Why’s is our first foray into analytical tools to help reveal the root cause of performance problems. Even if you feel you understand the foundation of the 5 Why’s, you’ll learn ways to adapt the tool beyond its traditional application by moving your inquiry in different directions. The 5 Why Tool is an excellent group brainstorming tool.