Creato signs agreement to supply performance improvement solutions to Hendrick Medical Center

San Diego, California

Creato and Hendrick Medical Center have signed a formal agreement whereby Creato will provide performance improvement training and support to Hendrick that will allow the organization to leverage Lean methodologies. Lean is a leading process improvement methodology used by world-class companies to achieve significant improvements in quality, service, productivity and customer satisfaction. It uses a variety of sophisticated statistical tools and skills, integrated with a standardized methodology, to measure, analyze, improve and control processes.

“We are delighted to include Hendrick Medical Center among the growing number of organizations that are taking a positive step toward improved performance,” notes Ian R. Lazarus, Creato’s Managing Partner. “This move will position Hendrick to operate efficiently and in compliance with the demands of the Accountable Care Act. But most of all, it will result in greater patient safety and satisfaction.”

“Hendrick Medical Center has a rich history and legacy,” noted Tim Lancaster, CEO at Hendrick. “We perform well and are proud of our successes related to quality metrics and financial measures. By partnering with Creato and beginning the journey of LEAN implementation, we are confident that we will become even stronger and better poised for a great future as we serve our community.”

Under the terms of the agreement, Creato will launch and support projects at Hendrick while assisting staff to learn the new methodologies. Creato will also implement its COMPASS® Quality Management System, giving the organazition the infrastructure needed to coordinate and track all improvement activity across the enterprise.

About Hendrick Medical Center: Hendrick is a not-for-profit, community based hospital serving over 22-counties in the Texas Midwest. It was the first hospital to permanently serve this area when its doors opened in 1924, and throughout the years, it has offered new specialized services, as needs arose.

Since its beginning, Hendrick Medical Center has maintained focus on the community. In keeping with the original idea of creating a non-profit organization, and aligning with their mission, Hendrick Medical Center remains committed to serving the people of the Abilene area with diligence and respect.

Hendrick Medical Center is licensed for 500 beds and provides all areas of healthcare through a vast continuum including a rehabilitation hospital, long term acute care hospital, skilled nursing facility, home health services, hospice care and many specialized services.

Hendrick is a proud recipient of the Gallup Great Workplace award for the 8th year in a row as well as the Pathways to Excellence Designation for Nursing.

About Creato: Creato Performance Solutions has been providing technologies and training to support corporate performance improvement for over 20 years. Today, Creato is a leading provider in the U.S. of Lean and Six Sigma deployment, and Project Portfolio Management products including the COMPASS® Quality Management System. Their combined classroom and online training programs are available a variety of other channel partners across the U.S. A recent study of 150 projects completed by Creato clients over the past 10 years revealed an average return on investment of 7:1.

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