Welcome to Creato, a site dedicated to the advancement of innovative strategies in industral management around the world. This page allows access to important publications that demonstrate Creato in action. To contact the authors directly, see the end of each document for direct access to their email address.The role of Emotional Intelligence in overcoming challenges related to reform,
described in an article appearing in the August 2014 issue of The Journal of Healthcare Management.The Missing Link in Improvement Capability (pdf)
Learn what Creato has discovered from 15 years of studying improvement efforts in organizations and what it takes to stack the odds in your favor.It took a master of merchandising to make it happen...
But statistical analysis applied to business improvement is now the most demanded form of industrial change management.Managed Care and Voluntary Health Agencies: on a collision course to collaborate or compete.
Voluntary health agencies are becoming sophisticated, ambitious and effective at meeting the needs of their constituencies. How can this hurt or help the managed care community? Learn more in this October 2001 article from Managed Healthcare Executive.The New Rules of Technology ROI
The healthcare industry, once determined to use narrow quantitative metrics in evaluating the return on investment from technology, has slowly evolved toward more subjective and strategic oriented measures in determining the direction of their technology investments. Read more about it in the cover story to Managed Healthcare's August 2000 issue.Introducing the article that revolutionized healthcare management
"CRM & Medical Call Centers: an effective demand management strategy for healthcare providers and health plans"The application of service marketing strategies in a reform-oriented market
This classic piece examines how organizations must adapt their paradigms to reflect immediate and impending changes in their marketThe Consumer's Perspective
Personal Health Management and how the value equation (V=Q/P) is influenced through the introduction of PHM programsPutting Personal Management On The Line
A chronicle of the implementation of Six Sigma at a large medical center and the unique benefits of Six Sigma to healthcare institutions in general. A "Special Report" from Managed Healthcare Executive's January 2003 issue.A Case Study in European Managed Care
A Case Study in European Managed Care and how one government is addressing the challenge of rising medical costs and consumer discontentThe Missing Link in Improvement Capability (pdf)
Learn what Creato has discovered from 15 years of studying improvement efforts in organizations and what it takes to stack the odds in your favor.